Registering for a TrainingNow.com Online Course »
Paying for the Course »
Taking a TrainingNow.com Online Course »
Technical Support »
Final Exam »
Certificate of Completion »
Security of your Information »
Corporate Accounts »

Registering for a TrainingNow.com Online Course

1. How do I register for a TrainingNow.com online course?
2. Why do I have to answer personal validation questions?

1. How do I register for a TrainingNow.com online course?
   First, you will begin the enrollment process by clicking on the Enroll Now tab at the top of the Trainingnow.com website. Registration only takes a few minutes. Once you have entered your personal and billing information, you will buy the course you need. After purchasing the course, you can begin at any time by clicking on the course title.
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2. Why do I have to answer personal validation questions?
   Certain courses we offer are regulated by the State and require the online class to include a personal validation system. The validation system is used to authenticate you as a user while you progress through the course. Before you may begin the course, you must answer the personal validation questions. It is important for you to remember your answers to these questions as you will be required to answer these same questions at random times throughout the course.
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Paying for the Course

1. What is the cost of the online course?
2. How can I pay for the online course?
3. I have a discount code that I would like to use. Where do I enter the code to receive the discount?

1. What is the cost of the online course?
   Each online training class varies in price. Please click on the course name at the top of the page for more information on the specific course you are interested in. If you have a discount or promotion code, you can enter it during the order process. Not all courses have discounts codes available.
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2. How can I pay for the online course?
   Our online training and certification site accepts all major credit cards including Visa, MasterCard, American Express, and Discover. **Please note our system does not accept pre-paid credit cards, pre-paid debit cards, or gift cards.
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3. I have a discount code that I would like to use. Where do I enter the code to receive the discount?
   When enrolling in the online course, there is a place to enter the discount code on the Confirm Your Order page. The screen will say "Do you have a discount code or voucher number? If so, enter the code above and click Update Cart." You should enter the code in the discount code field. You must click the Update Cart button after you enter the code to apply the discount to your order. If you do not, the discount will be not applied.
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Taking a TrainingNow.com Online Course

1. If I purchase the online training course now, can I start it later?
2. Do I have to complete the online training course all at one time?
3. Is there a time limit for completing the online training course?
4. If I log out of the online training course, will I lose my position in the course and have to start the training over from the beginning?
5. Can I log back into my course from a different computer than the one I registered for the course on?
6. Will my computer work with the online training course?
7. Can I use a dial-up or modem connection to take the online training course?

1. If I purchase the online training course now, can I start it later?
   Yes, after enrolling in the online course, you can begin whenever you are ready. You have six months from the date you purchase the online training course to complete it.
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2. Do I have to complete the online training course all at one time?
   No, you can login/logout of the online training course at anytime. Your position in the course will be saved and you will continue from where you last left off when you login again.
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3. Is there a time limit for completing the online training course?
   No, the only time limit for completing these online training courses. Except that it must be completed within 6 months from the date you purchase it. There is not a timer within the course itself once you begin taking it.
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4. If I log out of the online training course, will I lose my position in the course and have to start the training over from the beginning?
   Your position in the course is saved as you progress through the course. You will always begin from where you last left off.
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5. Can I log back into my course from a different computer than the one I registered for the course on?
   Yes, you can access your online course from any computer with an internet connection. Simply log into your account with the email address you entered at registration and password and click on the course title to open the course again.
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6. Will my computer work with the online training course?
   Our online classes will work on almost any computer with Internet access. Prior to beginning the online training, our system will check your computer to ensure it meets the minimum requirements. If your computer does not meet these requirements, you will be instructed on how to continue.
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7. Can I use a dial-up or modem connection to take the online training course?
   Yes, our online certification classes works with both dial-up and high-speed internet connections. Our system will detect which type of connection you are using. If you are on a slower connection, you will be enrolled in a low bandwidth version of the class. If you are using a high-speed connection, you will be enrolled in the high bandwidth version of the online certification class. You can toggle between high and low bandwidth versions of the course by clicking the headphones icon within the course.
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Technical Support

1. What if I have technical problems when taking my online class with TrainingNow.com?
2. I already created an account and purchased a course, but I am unable to log back into my account. What do I do?
3. When I click the course title to begin the program, nothing happens. What should happen?
4. When I click the course title, the course player opens, but the screen is blank.
5. I am taking the online class and the next file will not load. The screen says "Loading..." but nothing appears.
6. How do I update/change my personal information in my account?
7. I am taking the online class and the play button will not appear to allow me to move to the next screen.

1. What if I have technical problems when taking my online class with TrainingNow.com?
   We offer various means of resolving any technical issues you may have. Your first option is the Knowledge Search dropdown support tool. If you are still unable to get the answer you need, our support team is available to help you via email support Mon – Fri, from 8am – 10pm CST. You may also contact us by phone at 512-879-1061, M- TH from 8am – 5pm CST to resolve any technical problems that you may have.
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2. I already created an account and purchased a course, but I am unable to log back into my account. What do I do?
   You can log back into your account with the email address and password that you entered during registration. You must enter your email address exactly as you entered it during registration in order for the system to recognize your account. Your login is case sensitive; therefore, if you used upper or lower case letters as part of your email address or password when you registered, you must enter them exactly the same way when logging back into your account. If you do not remember your login information, please contact our support team and they can supply you with the correct information.
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3. When I click the course title to begin the program, nothing happens. What should happen?
   Once you click on the course title, a new, smaller window will open. This new window is the course player window and the course content will be displayed here. If a new window does not open, check your Windows tool bar menu. You might have another window that opened, but did not gain focus. You may also have software installed on your computer that prevents popup windows. Check your computer settings and programs to see if you have software installed the may be preventing the course player window from opening.
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4. When I click the course title, the course player opens, but the screen is blank.
   A blank screen usually means that your computer does not have the version of flash that is needed to play the course. You should go to http://www.macromedia.com/flashplayer to upgrade the version of flash that is on your computer. You should also restart your computer after upgrading flash.
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5. I am taking the online class and the next file will not load. The screen says "Loading..." but nothing appears.
   Small disruptions with your internet connection may prevent the next course file from downloading completely. Try pressing the F5 key, which will refresh the screen. If F5 does not work, you probably need to delete cookies and temporary files from your computer.
   1. Open Internet Explorer and click on the Tools option in the menu bar.
   2. Click on Internet Options.
   3. When the new box opens, click on "Delete Cookies."
   4. When that is finished, click on "Delete Files." When that is finished, click OK.
   5. Close Internet Explorer and restart your computer.
   6. Log back into our TrainingNow.com class with your email address and password.
   7. Click on the course title again to open the course in progress. The training course will resume from where you last left off.
   
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6. How do I update/change my personal information in my account?
   To update information in your account, you will login to your account with your email address and password. Click on the My Account link at the top of the website. Under the Account Profile heading, click on the screen beneath the personal information section or the billing information section. You will then be able to edit your personal and/or billing information and save it. For changes to your name, please contact our support team and a representative will make the necessary changes to your account.
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7. 
   I am taking the online class and the play button will not appear to allow me to move to the next screen.
   If the play button does not appear, make sure you have clicked on all the clickable items on that screen (bullet points, more info icons, and yes/no or true/false answers). The play button will not appear until you click on all of these items.
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Final Exam

1. Do all TrainingNow.com courses have a final exam?
2. I failed the final exam twice and my course is locked. How can I continue?
3. What happens if I fail the exam?
4. What is on the final exam?

1. Do all TrainingNow.com courses have a final exam?
   No, a final exam is not required on all courses offered by TrainingNow.com.
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2. I failed the final exam twice and my course is locked. How can I continue?
   If you fail the final exam twice, you must take the course again from the beginning before you can take the final exam again. However, we do not charge you to take the course again. You only pay once and you can take the class as many times as needed in order to pass the exam. If your course is locked because you failed the exam twice, please contact our support team and a representative will make the necessary changes to your account for you to continue.
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3. What happens if I fail the exam?
   TrainingNow.com has a 100% pass guarantee. If you fail the final exam twice, you retake the course. With TrainingNow.com, you can take the course as many times as necessary to receive a passing score on the final exam, at no additional charge.
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4. What is on the final exam?
   Depending on the course you are taking, the final exam may consist of 20- 25 multiple-choice questions. The questions on the test are from topics that are covered in the online course.
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Certificate of Completion

1. How do I get my certificate?
2. I need to print a copy of my certificate. How can I do that?

1. How do I get my certificate?
   After completing our online certification courses, you can immediately print your certificate. Your certificate will also be emailed to the email address you provided during registration. (Exception: The Illinois Basset course offers a printable temporary certificate; your official certificate will be mailed directly to you by the Illinois Liquor Control Commission.)
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2. I need to print a copy of my certificate. How can I do that?
   Upon completion of our online certification class, your certificate will be emailed to the email address you provided during registration. You can open that email and print off your certificate at anytime. You can also login to your account to print a copy of your certificate by following the steps below:
   1. Login to your account with your email address and password.
   2. The first page you will see is the Your Enrolled Classes page.
   3. You will see the course listed on the screen and it will say "Course Completed" under the course title.
   4. To the right of the course title is a column called "Certs/Materials" and a printer icon is shown below it.
   5. Click on the printer icon. A small window will open that contains links to printable certificates and printable materials.
   6. Click on the link "Printable Certificate of Completion."
   7. A new window will open that contains links to either open your certificate in Adobe Acrobat or Macromedia Flash. Click on the corresponding link to the program you wish to open your official certificate in.
   8. Your certificate will be shown on the screen and you can print it.
   
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Security of Your Information

1. Is this website safe?
2. What is your privacy policy?

1. Is this website safe?
   Yes, TrainingNow.com is safe and your information is secure. TrainingNow.com utilizes a GeoTrust SSL certificate enabling up to 256-bit SSL encryption, which is the latest in SSL encryption technology, to ensure your data is secure. 256-bit SSL certificates are the strongest SSL certificates available. GeoTrust is a trusted security partner with a proven track record for reliability and quality and their 256-bit SSL certificates give users an easy way to determine if a site is trustworthy and legitimate. When a user visits a site utilizing a 256-bit SSL certificate, the browser displays a lock at the top or bottom of the browser window.
   
   In addition to offering you the most secure SSL certificate, our site undergoes a daily 3rd party security audit. The McAfee Secure logo (shown in the upper, right-hand corner of your browser) means our site is tested and certified daily to pass the McAfee security scan. This security audit means your data is safe from identity theft and credit card fraud.
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2. What is your privacy policy?
   During most training and purchase transactions, TrainingNow.com collects certain personal information about you. This information will never be made available to organizations outside of TrainingNow.com without your consent. This information will not be packaged or sold to any 3rd party entity without your permission.
   
   TrainingNow.com takes your security and privacy seriously. In some areas of our systems, you may be asked to provide information that helps us support you. This information will remain confidential and only used by TrainingNow.com to help foster a better and more efficient support environment.
   
   For our e-learning system clients, any and all information collected by TrainingNow.com through our partners learning portals will be solely owned by our partner. TrainingNow.com retains no rights or license to this information.
   
   In some situations, TrainingNow.com may be required to disclose information for law enforcement, regulation, fraud prevention, or if TrainingNow.com believes this disclosure necessary to protect TrainingNow.com or its customers.
   
   For more information about TrainingNow.com's privacy policies, please contact us at privacy@TrainingNow.com.
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Corporate Accounts

1. I have several employees that need online training. Can I set up an account with TrainingNow.com for all of my employees to be trained?

1. I have several employees that need online training. Can I set up an account with TrainingNow.com for all of my employees to be trained?
   We offer corporate accounts for any establishment that has several employees that need training. A corporate account is free to set up and easy to use. We will create a special code that your employees will use to access the online training course. Each month, we will send you an invoice and a report of your employees that purchased the training course. If you would like to set up a corporate account, simply click on the corporate account link at the top of the page and fill out our online Corporate Account Request Form and we will contact you within 24 hours to set up your account.
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