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About the Course

Medication Errors Prevention Training is very important. Pharmacists and Pharmacy Technicians are on the frontline of patient care and are the first line in preventing medication errors. Patient safety is enhanced by the accurate dispensing of medication and counseling patients. This course will introduce the subject of medication errors and how these errors can be prevented and reduced. Additionally, many jurisdictions require medication errors training for pharmacists and pharmacy technicians.

Course Features

Our online Medication Errors training program is a mobile friendly, interactive course, with full audio narration and engaging real-world scenarios for the best user experience and information retention.

Once you create an account, you can login from any computer or mobile device and train anytime, anywhere.

You have 6 months from enrollment to complete the course. Specific completion deadlines may be mandated by your employer. You can log in and out of your training account and your place in the course will be saved.

Course Outline

Our Medication Errors online course is 45 minutes long and consists of 6 lessons, a final exam, and a CEU credit claim.


Topics in this Section:

  • Welcome
  • Course Objectives
  • What is a Medication Error?
  • Statistics on Medication Errors
  • Financial Costs
  • Behaviors That Cause Errors
  • Impact of Dispensing Errors
  • Reporting Errors
  • Contributing Factors

Lesson 1 | Workplace Environment

Topics in this Section:

  • Environmental Factors
  • Drug Labeling & Storage
  • Continuous Improvement
  • Practice Exercise

Lesson 2 | Clear Communication

Topics in this Section:

  • Common Communication Problems
  • Communication Errors
  • Procedures to Aid Accuracy
  • The Role of Technology
  • Check the Computer's Work
  • Patient Communication
  • Lesson Quiz

Lesson 3 | Staff Competency & Education

Topics in this Section:

  • Staff Training
  • Achieving Competency
  • Access to Drug Information
  • Exposure Records
  • Practice Exercise

Lesson 4 | Patient-Provider Relationship

Topics in this Section:

  • Patient-Provider Relationship
  • Contributing to Patient Safety
  • Patient Consultations
  • Language Support
  • Information Collection
  • Kinds of Patient Information
  • Patient Education
  • Communicating with Parents
  • Lesson Quiz

Lesson 5 | Culture of Continuous Improvement

Topics in this Section:

  • Pharmacist's Responsibilities
  • Prepare for Errors
  • Patient Consultations
  • Reacting to Patient Complaints
  • Reporting a Medication Error
  • Patient Safety Organization
  • Patient Safety Network
  • Error Reporting
  • Quality Improvement
  • Data-Driven Results
  • Safety Review Meetings
  • Recordkeeping
  • Near Misses
  • Lesson Quiz

Lesson 6 | Root Cause Analysis & Error Review

Topics in this Section:

  • Analysis & Error Review
  • Errors in the Process
  • Investigative Committee
  • Goal of RCA (Root Cause Analysis)

Final Exam

10 question Final Exam

Claim Credit

Claim ACPE Continuing Education Credit (Voluntary)

Training Requirements

Requirements vary by state. Many Boards of Pharmacy requiring course completion for licensing or registration. Some states mandate annual training. Check with your Board of Pharmacy for requirements specific to your jurisdiction.

Certificate of Completion

Upon successful completion of our Medication Errors Online Training Course and final exam, you will be able to immediately print your completion certificate from your My Account page. It will also be e-mailed to you.

If you lose your certificate of completion and need a replacement, you can log back into you account and print additional copies.

Continuing Education Option

At the end of the course, you will be able to select the option to claim your ACPE Continuing Education credit for this course.

CEU Approval Information

Approved by ACPE

Pharmacy Credit: 1.0 Contact Hours (.10 CEUs)

UAN #: 0761-9999-19-269-H05-P
UAN #: 0761-9999-19-269-H05-T